Remote Support Service Terms and Conditions

We are committed to providing the highest standard of customer service and ensuring that your device is RD-ready in the shortest possible time. However, please be aware of the following important guidelines regarding our remote support services:

1. Remote Session Requirement:

   • To perform any necessary configurations, we require remote desktop access (via tools such as UltraViewer or AnyDesk). You must provide the required remote desktop details for us to establish a secure remote connection.

   • Please note that we never store or misuse any data from your remote session. All data is discarded once the session is closed, ensuring your privacy and security.

2. Scope of Service:

   • Our support team is dedicated to assisting you with RD (Remote Desktop) related settings. As per your order, the focus of our service is the RD activation and making your device RD-ready.

   • For any concerns related to your portal, software, or other non-RD-related issues, you will need to contact the relevant portal support team directly.

3. OEM and Third-Party Dependencies:

   • Certain server configurations and actions are dependent on OEM (Original Equipment Manufacturer) or third-party services. In such cases, resolution may take longer, and we will keep you updated accordingly.

4. Limitations of Service:

   • RD activation services do not cover physical issues such as hardware damage or sensor problems. If your device experiences physical damage, please contact the respective service provider or dealer.

   • If your device is blocked by a service provider or any application, you will need to contact them directly for assistance.

5. Non-Reversible Services:

   • RD activation is a software service that involves updating/renewing your details on the UIDAI server. Once processed, this service cannot be undone.

6. Support Contact Attempts:

   • Our support team will make a maximum of two attempts to reach you via phone. If you miss these calls or are unreachable, please initiate a request by contacting us directly to log the support ticket.

7. Post-RD Activation:

   • Once your device is RD-ready, any issues related to apps, portals, or other services will require you to reach out to your service provider or dealer.

We are here to assist you, and we appreciate your cooperation in providing the necessary information for us to resolve your concerns swiftly.